Refund Policy

Thanks for shopping at The Ornament Girl!

If you are not entirely satisfied with your purchase, I’m here to help.

Returns For Physical Products

You have 30 calendar days to return an item from the date you received it.

To be eligible for a return, your item must be unused and in the same condition that you received it.

Your item must be in the original packaging.

Refunds for Physical Products

Once we receive your item, we will inspect the item, and notify you that we have received your returned item. We will immediately notify you on the status of your refund.

If your return is approved, we will initiate a refund to your credit card (or original method of payment).

You will receive the credit within a certain amount of days, depending on your card issuer’s policies.

Shipping

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non­refundable.

If you receive a refund, the cost of return shipping will be deducted from your refund.

Digital Products

We’re sorry, but due to the nature of digital items, these are non-refundable.

Contact

Need help? If you have any questions on how to return your item to us, please contact us.